What is a hardware key or dongle?

A Dongle or Hardware Key is a small device which plugs into the back of your computer.

If you are running versions of Sequencher prior to 5.2, a hardware key is required for both Standalone and NW licensing.

Starting with Sequencher 5.2, a hardware key is optional for a standalone licenses, is not required for a network license after initial setup of an RLM License Server, and is still required for a network license for a Sassafras (KeyServer) License Server.  Licensing is controlled through Sequencher Server and Client license files.

I want to use Sequencher in the office and on my laptop computer outside of the office (at home, or when I travel, etc.). I don't have a hardware key anymore so what do I do?

In the absence of a hardware key, a standalone license must be tied to a single computer. If you want to run on multiple computers, you’ll need to purchase a license for each individual computer.  Installing your license on a mobile computer allows you to use Sequencher on the go.

Why is Sequencher in Viewer Mode?

Sequencher can launch or go into Viewer Mode (no printing, saving, copying, exporting, reporting) for any of the following reasons:

If your automatic evaluation license of Sequencher fails.  

If you have a standalone license and your license is tied to a USB hardware key and Sequencher has lost communication with the key, then you’ll be switched to Viewer Mode. Check to make sure that the key is still plugged in and lit.  Try restarting Sequencher.

How is Sequencher licensed?

In Sequencher 5.1 and previous versions, a pre-programmed hardware key was required in order to obtain a license to run Sequencher.  Starting with Sequencher 5.2, all users of Sequencher will need a valid license file that gives them the ability to run Sequencher.  The license in the license file is tied to a Gene Codes provided hardware key, a specific computer, or a Sequencher license server.

Can Sequencher run on a Virtual Machine?

You can use a virtual machine as your KeyServer-based Sequencher License Server.

You cannot use a virtual machine with a standalone license that is locked to the virtual machine.

You can use a virtual machine with a standalone license that is locked to a hardware key.

You can use a virtual machine with an RLM or KeyServer-based client license.

What types of licenses are available for Sequencher 5.2 and later versions?

Standalone license – locked/tied to a particular hardware key or computer.

Network licenses – licenses that are served by the Sequencher License Server which controls the number of concurrent users who may run Sequencher.  Users who wish to access a network license for Sequencher install a client license on their workstation.

Both Standalone and Network licenses are available as perpetual or time-limited licenses:

How long will it take to get my license?

If Sequencher was able to automatically generate your license file, it installs it for you instantly.  If the license file wasn’t automatically generated, you’ll be taken down a path to generate license information which we will need to create a license file for you. 

Once you’ve sent your license information to Gene Codes at, you should receive your license by the next business day based on the US calendar.

How do I get a standalone license and how does it get installed?

If you don’t currently have a standalone license, you’ll get the Sequencher License Manager dialog when you launch Sequencher.  From this dialog, you can choose the option:

What is an activation key and how do I get one?

An activation key is a unique 16 or 20 character key that encodes the details of your purchased license.  An activation key is sent to you when you purchase Sequencher.  Once an activation key has been created, it is used to provide your customized license for validating your purchased copy of Sequencher. 

What is a software license?

A software license doesn’t require having a hardware key attached to your computer.  Instead, Sequencher uses a license file located on your computer to validate it’s a licensed copy.